FAQs

How do I know my size?

Please refer to our size guide, which can also be found on the respective product page.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover, Diner's Club) as well as Maestro, Shop Pay, Apple Pay and Google Pay.

What courier providers do you use?

For domestic UK shipments we use Royal Mail, DPD or Hermes. For international shipments we use Royal Mail, DPD or DHL.

Can I use a PO Box for my delivery address?

No, we cannot ship to PO Boxes.

Do you ship internationally?

Yes, we ship internationally.

Can multiple orders be combined?

We cannot combine orders so please make sure your orders are final when purchasing.

How long will it take for my order to arrive?

Shipments in the UK typically take 2-3 business days, international order typically take 5-7 business days to arrive. Please note, time may vary due to weather, customs, or any unforeseen variables. 

How do I exchange or return an item

We are happy to exchange any product that we stock for a full refund. To exchange or return an item, please follow the instructions located on our Terms & Conditions page.

Will I have to pay for return shipping?

Customers are responsible for return shipping.

When will I receive my store credit?

Once returned items are received, store credit can be issued within 5 – 7 business days.

Will sold out items be restocked?

To be notified of any restock, please click the ‘Notify Me When This Product Is In Stock’ link located on the respective item’s product page.

I am placing an international order. Does the shipping cost include customs, duties, and/or taxes?

VAT is included in the item price. International orders are subject to respective customs, duties, and/or taxes, depending on the order destination. These will be calculated and included in shipping costs so there will be no hidden fees upon receipt of goods. 

How do I care for the items that I purchased?

Each style has special care instructions attached to the garment. Please follow these instructions carefully.

I placed a successful order; why have I not received a confirmation email?

If you placed a successful order, you should receive a confirmation email with an order number. If you have not received an email after one hour, please contact us to confirm the status of the order.

I just placed an order; can I cancel it?

Unfortunately, we are unable to cancel any order once they are placed. 

Can I edit or modify my order after it has been placed?

Unfortunately, after an order is placed we are unable to make any edits.

I've used the incorrect shipping address; how do I change it?

Unfortunately, after an order is placed we are unable to make any edits to shipping addresses.

I have received a defective product. What should I do?

Please contact customerservice@futsol.co as soon as possible so we can help resolve the issue.