Football Azulejo

All orders are processed within three business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Transit times are always given in working days, and can be subject to customs delays. We use DPD or Evri for Domestic UK orders. For international orders we use DHL Express who give complete peace of mind with their tracked service. Please provide your mobile number when prompted at the checkout, as this will ensure that you receive delivery information and additional options via SMS as well as email.

UK Flat Fee Shipping

We offer a flat fee of £4.50 for UK shipping.

International Shipping

We offer international shipping worldwide through DHL Express. Your Shipping costs will be calculated at checkout.

Please allow 3-7 days for delivery of international orders.

Taxes & Customs

We ship all orders using DHL Express to ensure fast and reliable service.

Please note that we deliver on a DAP (Delivered At Place) basis. This means that customers are responsible for any import duties, taxes, or customs fees that may apply in their destination country.

Import charges will vary depending on your shipping location and local regulations. These fees are determined by your country's customs authority and are payable upon delivery.

Please note that European countries are now subject to taxes and duties so we recommend you checkout via your shipping country and pay any taxes and duties to avoid delays with your order.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from Futsol which will include a tracking number you can use to check the status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at orders@futsol.co with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We are not able to ship to P.O. box addresses. Please see our FAQs page for more information.

Refunds, returns, and exchanges

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. See our Returns Policy for detailed information.

Returned items must be unworn, unwashed, undamaged, and unused with original tags attached. Ideally you still have the original packaging. To start a return, please contact us at returns@futsol.co with your order confirmation number in the subject line. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted or refunded.

In the event that your order arrives damaged in any way, please email us as soon as possible at returns@futsol.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.