Listras Limon

Order Processing

All orders are processed within three business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.

Transit times are given in working days and may be subject to customs delays.

Domestic UK orders: shipped via Royal Mail or Yodel.

International orders: shipped via Royal Mail (standard) or DHL Express (express).

Please provide your mobile number at checkout to receive delivery updates via SMS as well as email.

UK Shipping

Free standard shipping on UK orders.

Express shipping is available at an additional charge.

International Shipping

Standard international shipping: via Royal Mail.

Express international shipping: via DHL Express.

Please allow 4–12 days for delivery of international orders.

Taxes & Customs

We deliver on a DAP (Delivered At Place) basis. Customers are responsible for any import duties, taxes, or customs fees charged in the destination country.

Import charges vary by country and are payable upon delivery.

European countries are now subject to taxes and duties. To avoid delays, we recommend paying these at checkout where possible.

Order Status & Tracking

When your order ships, you will receive an email with a tracking number. Please allow 48 hours for the tracking information to activate.

If you haven’t received your order within 7 days of the shipping confirmation email, contact us at orders@futsol.co with your name and order number.

Shipping Restrictions

We cannot ship to P.O. box addresses. Please see our FAQs for more details.

Returns & Refund Policy

We want you to love your Futsol pieces. If something isn’t right, please read the information below carefully so we can help resolve it quickly.

Return Window

You have 14 days from the date of delivery to request a return.

Returns must be requested and authorised before sending items back. Unauthorised returns will not be accepted or refunded.

Return Conditions

Returned items must be:

Unworn, unwashed, undamaged, and unused.

With all original tags attached.

Ideally in the original packaging.

How to Request a Return

Email returns@futsol.co with your order number in the subject line.

If approved, we will provide the correct return address and instructions.

Items sent back without following this process will not be eligible for refund or exchange.

Shipping Costs for Returns

International customers: Return shipping is at your own cost.

UK customers: We provide a Royal Mail return label. The shipping fee will be deducted from your refund. (Exchanges do not incur a shipping fee.)

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email returns@futsol.co with your order number and a clear photo of the issue as soon as possible. We handle these on a case-by-case basis and will work to provide a satisfactory solution.

Non-Returnable Items

Sale items (including discounted products)

Gift cards

Sale items cannot be refunded. We are happy to offer exchange or store credit if stock allows. Gift cards are final sale.

Exchanges

Exchanges are processed once the returned item is received and approved.

Please email hello@futsol.co with your exchange request so we can confirm stock availability.

Refunds

Once we’ve received and inspected your authorised return, we’ll notify you of approval or rejection.

Approved refunds are processed to your original payment method.

Please allow time for your bank or credit card company to post the refund.

Sustainability Note

We are conscious of our environmental footprint, and returns are one of the biggest challenges for any e-commerce brand. To help reduce unnecessary returns, we provide detailed sizing information and are always happy to advise before you purchase. Please email hello@futsol.co for sizing or product questions.